You are here: Home > 1024-Rework

Neo Freerunner Standby Time Quality Enhancement Service

Some customers of Neo Freerunner devices have experienced a limited standby time if the GSM modem goes to the deepest sleep mode. This became known as the #1024 bug, because that was the number in the bug tracker. Although there is a description of a rework solution: http://lists.openmoko.org/pipermail/hardware/2009-May/001192.html we do not expect that you can do it yourself. Therefore, we have worked on a professional approach. With the help of a local SMD specialist company in Munich, we can now offer a rework service to those who really suffer from this problem.

Conditions

• This service is for the EU harmonized market only (sorry for Norway, Switzerland)
• Customer will send in, get rework and gets the device sent back within two weeks.
• The 2 way shipping cost will be covered by the customer.
• When choosing a parcel service, please choose one that allows you to track your parcel since we are not responsible for incoming parcels. For German customers we recommend Hermes-Versand.
• The price of this service is to cover our cost and shipping back and payment processing.
• Please pack carefully, but just the Neo Freerunner (without battery, battery cover, headset, pouch, stylus, SIM card, SD card etc.). We are not responsible for lost accessories - only for the device. We strongly recommend to use the original black box.
• In the rare case that we damage your device, you will get a fresh Neo Freerunner (but your data is lost).
• You can pay in advance by IBAN bank transfer or Credit Card. If you don't send us the device, you get a full refund of the payment.
• If you have several Freerunners to rework, please add as many Reworks to the shopping cart. This will reduce shipment cost compared to single shipment. And, we offer a volume discount to encourage group buys. They are automatically shown in the shopping cart.

Important notes

• After payment is done, please follow the Rework Instructions
• Rework is running in batches so you can send us your device any time.
• Please note that we can handle this service only for customers in the EU harmonized market because temporary import/export is too complicated if we want to avoid that you (or we) have to pay again the import tax for your original Freerunner.
• There is also a Buzz-Rework Service that can be combined to partially reduce shipment cost.
• There is also a Bass-Rework Service that can be combined to partially reduce shipment cost.

How to test if my devices works or does not

• obtain a command line (e.g. ssh from outside)
• open /usr/bin/mickeyterm
• type these commands (one after the other)

  AT+CFUN?
  AT+CFUN="1" --- only if CFUN? does not report 1
  AT+CPIN="insert your pin"
  AT%SLEEP=4
  AT%CSQ=1
  AT+CREG=2
  AT+COPS=0,0
  

• wait some minutes. If you see +CREG: 0 and/or %CSQ: 99, 99, 0 your device is "recamping".

+CREG: 2
+CREG: 1,"033F","5BC4"
%CSQ:  13, 99, 1
%CSQ:  7, 99, 0
%CSQ:  10, 99, 1
+CREG: 1,"033F","2992"
%CSQ:  18, 99, 2
%CSQ:  15, 99, 1

+CREG: 2
+CREG: 1,"033F","2992"
%CSQ:  15, 99, 1
+CREG: 0
%CSQ:  99, 99, 0
+CREG: 1,"033F","2992"
%CSQ:  18, 99, 2
+CREG: 0
%CSQ:  99, 99, 0
+CREG: 1,"033F","2992"
%CSQ:  17, 99, 1
+CREG: 0